Your Care Management Team
We're proud to be one of the region's largest home care providers - but that doesn't mean our service isn't personal.
Our fantastic care staff is lead by our care management team, who will be available to speak with
you about your unique needs.
Tracey Roberts-Tweddle
Registered Manager & Safeguarding Lead
Emily Woods
Registered Nurse &
Clinical Lead
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Sarah Smillie
Care Manager
Teja Ursic
Care Manager &
Safeguarding Lead
Our Promise to You
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To promote safe, high quality, bespoke care to our service user allowing them to retain their dignity and independence by living in the comfort of their own home for along as they wish
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To promote effective care by encouraging our service users to realise their own aims and support them to achieve their goals in all aspects of daily life by using evidence-based practice to ensure the best quality of life
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To identify gaps within the domiciliary care service and adapt our business to address and meet these needs in the local community
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To promote a caring service by respecting the individuality of the service user, staff and family treating them with kindness, respect, compassion and dignity at all times
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To promote responsive care by aiming to match the nominated care worker as closely as possible with the service user to ensure comfortable, trusted relationships and continuity of care
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To promote the use of our complaints and compliments process as we recognise that they are a valuable indicator of the quality of our service giving us the opportunity to improve on the delivery of safe, high-quality care
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To Recognise individual needs of our service users offering personalised care packages that respect the privacy and dignity of their personal choices including their culture and religious beliefs​​
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To promote a well-led service, leading by example we will support, respect and value our team which will ensure honesty and transparency between all levels of staff, management and service users
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To continuously improve the team’s skills, knowledge and capabilities to promote continuous, safe, high-quality care